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Pros and Cons of Third-Party Delivery Services vs. In-House Solutions


  • online ordering
  • third-party delivery
  • in-house delivery
  • restaurant marketing
  • Dinevate
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Nurullah I.
Nurullah I.

Pros and Cons of Third-Party Delivery Services vs. In-House Solutions

Understanding Delivery Options for Your Restaurant

In today's digital age, more customers are looking to order meals from the comfort of their own homes. This has led to a rise in both third-party delivery services and in-house delivery solutions. As a restaurant owner, it's crucial to understand the pros and cons of each to determine which option is best for your business.

The Allure of Third-Party Delivery Services

Third-party delivery apps like UberEats, DoorDash, and GrubHub have become incredibly popular. They offer significant exposure to a wide customer base, which can lead to increased sales. The convenience of these apps makes it easy for customers to browse through various menus and place an order with just a few clicks.


  • Broad Reach: These platforms can bring your restaurant in front of new eyes, expanding your potential customer base.
  • Marketing Boost: Being listed on popular apps acts as a form of advertising, potentially reducing your own marketing costs.
  • Simplicity: These services handle the logistics of delivery, meaning you don't need to invest in delivery vehicles or drivers.


  • High Fees: These services often charge high commission rates, which can eat into your profits.
  • Less Control: You have less control over the customer experience, as the third-party service handles the delivery process.
  • Competition: Your restaurant will be listed among many others, which can make it hard to stand out.

The Advantages of In-House Delivery

Creating your own delivery system gives you complete control over every aspect, from the ordering process to the customer's doorstep. It does, however, require more resources from your side.


  • Customer Relationships: Direct interaction with customers can build loyalty and provide a personalized service.
  • Full Profits: You avoid the commissions of third-party services, keeping more of the revenue.
  • Brand Control: Delivery presents another touchpoint to immerse customers in your brand experience.


  • Initial Investment: You'll need to invest up front in delivery vehicles, drivers, and the technology needed for customers to place orders.
  • Logistics Management: Managing delivery logistics can be complex and time-consuming.
  • Limited Reach: Your marketing efforts will largely determine how widely known your delivery service becomes. Without the help of third-party platforms, reach can be more limited.

Why Dinevate is the Superior Choice

While third-party apps have their benefits, platforms like Dinevate offer a tailored solution that provides the advantages of both worlds. Dinevate helps your restaurant establish an online ordering system without the hefty commissions, ensuring you have the reach and convenience of third-party apps while maintaining control over the customer experience.

In conclusion, both third-party and in-house delivery solutions have their merits. However, for those looking to balance control with convenience, a platform like Dinevate often proves to be a better choice for restaurants aiming to optimize their online ordering and delivery services.

Remember, the decision ultimately depends on your specific restaurant's needs, resources, and long-term vision.

Dinevate can help you to increase your sales and revenue. Contact us and get started.